chandanbala | Refund & Cancellation

Refund and Cancel Policy for 7-Day Return:

At Chandanbala Wholesale Store, we strive to ensure your satisfaction with your purchases. We have a refund and cancel policy in place to facilitate a smooth and hassle-free return process. Please review the following policy details:

  1. Eligibility for Return: a. You are eligible for a return if you notify us within 7 days of receiving your order. b. The product must be in its original condition, unused, undamaged, and with all original tags, labels, and packaging intact.

  2. Return Process: a. To initiate a return, please contact our customer support team within the 7-day window, providing the necessary details, such as the order number and reason for return. b. Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions. c. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

  3. Inspection and Approval: a. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. b. If the returned product meets the eligibility criteria, we will proceed with the refund process.

  4. Refund Process: a. Refunds will be processed using the original payment method used for the purchase. b. The refund amount will exclude any shipping charges, taxes, or fees paid during the original transaction. c. Refunds will be processed within a reasonable timeframe, usually within 7-14 business days after receiving the returned product.

  5. Cancellation Policy: a. If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. b. If the order has already been shipped, you will need to follow the return process outlined in Section 2 and Section 3 to initiate a return and receive a refund.

  6. Exceptions: Certain products may be exempt from the 7-day return policy due to hygiene reasons or other limitations. These exceptions will be clearly stated on the product page.

  7. Contact Us: If you have any questions or need assistance regarding our refund and cancel policy, please contact our customer support team at the provided mobile number or through the contact information available on our website.

Please note that this refund and cancel policy is subject to change, and any updates will be communicated on our website.