Cancellation, Returns and Refund policy

A. Cancellation Policy

1. How can I cancel an order?

1.1 Medicines and Healthcare Products

It can be cancelled from the app or by calling our number 7506111133 before it comes to “Out for Delivery” and a refund will get processed.

1.2  Diagnostics /Lab Test

You can cancel anytimebefore the sample collected and your refund will get processed as per policy.

B. Return Policy

1. What is the time period for return of orders

1.1 Products

We have return policy on specific products between 0-7 days.

1.2  Healthcare & General Products

All the healthcare products ordered from the Platform can be returned within 2 days from the date of delivery.

2. Which Products are not eligible for Returns?

The products shall not be eligible for a return under the following circumstances-

1. If the item has been opened, partially used or tampered.
2. If the tamperred has done with the seal of the product.
3. If the product is non-returnable.
4. If the product is damaged due to misuse;
5. Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.

4. How to Return?

4.1 You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:

1. Go to My Orders;
2. Select the respective order and click on ‘RETURN’;
3. Check to see if the product/s that you wish to return are returnable and have an active return window;
4. Select the item you wish to return with quantity and reason for return.

4.2 You can also place a request for return of any product by calling the customer support at 7506111133.

4.3 After your return request is processed, we will pick up the return items as per the following timelines:

1. For Local Cities*: Within 24-48 hours from the time of approval of return request.
2. For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners terms.

4.4 Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.

C.  Refund Policy

1. When can I expect the amount to be refunded?

1.1 Refund will get processed after the verification and will mentioned in our platform for the selected profuct.

 Please note that the verification process may take:

1. For Local Cities*: 48 hours from the time of pick up from your location.
2. For Other Cities: 7 business days from the date of pick up from your location.

1.3 The amount is expected to reflect in your account after completion of verification from the seller as per the following timelines: