For us customer always comes first. Since we are in a business, there are certain important points that we want to convey to our customers as well as share wash-care of the product purchased from us.
Exchange policy - If you have purchased a Dress / Fabric / Kurti / Saree online from us and the size is not proper, you can get a size change provided the product is not used or washed. If it’s used and or washed, exchange is not possible.
Exchange request must be initiated within 2 days after receipt of the product and exchange must be completed with 7 days.
Responsibility of sending the product back to us will be of customer and charges for the same will be borne by customer. All original tags must be retained and returned while making the exchange. Refund is not possible.
For Dress or Kurti which has been made to order, exchange or refund is not possible
Defective product - Hand woven fabric like “ Ikkat “ with unevenness of weaving will not be considered as defective piece. Defects like hole or a torn if found must be reported immediately upon receipt of the dress / fabric / kurti / saree. Such defective product can be exchanged. Refund is not possible.
Color bleeding - Please follow washing instructions given below. No exchange or refund is possible if there is color bleeding for not following the washing instructions. We are not liable to pay for any damages that arise out of color bleeding and its impact on any other clothes washed together.
Gifting - Customer who buy our product for gifting, refer Exchange policy. Exchange is possible only in-case of size issue. Refund is not possible.
General - Photos are digitally clicked, hence there may be slight variation in the colors for some shades. Exchange or refund is not possible for in this case.
Washing care and instructions
- All cotton products like Dress / Fabric / Kurti / Saree color should be fixed for the 1st time with “ color fixer “ or salt water.
- Always use mild detergent / softner ( eg.Eazee) / baby shampoo for washing.
- For the first 3 washes, wash the product separately.
- Machine wash or hand wash are ok for all our products.
- Fabrics like vegetable dyed Indigo, Ajarak tend to bleed color. Hence colour fixing is a must.